Question 1

How do I go about buying a mask?

Accepted Answer

You can buy masks via  the YE Trading station online platform or, if you attend Christ's School Richmond you can pay for and collect them in person. For any further questions and help please contact us via our email or social media links.
 
YE Trading station
greylizardye@gmail.com

Question 2

How long will it take for my order to be processed?

Accepted Answer

It will take 48 hours to process the customisation of your mask. 
If  you are at Christ's School we will deliver your mask to your tutor for you to pick up during PD time.
If we are posting your mask to you, we will send it via Royal Mail First Class Post (£1.00 delivery charge). Once processed, delivery will take 1-2 working days.

Question 3

How many patches can I order?

Accepted Answer

This part is up to you. We include 2 patches per face-mask for £4, but if you want  to order more than 2 patches you can. Each additional patch, over the 2 already included, cost £1 each.
Also the face-masks are not  sold separately - for each face-mask that you order, you will need to order at least one patch. So this is why your mask will be unique.

Question 4

Is the mask of high quality?

Accepted Answer

The quality of the mask is very good. The mask is  soft and durable and can withstand up to 50 washes. Also, our masks are silky soft and feel as if you are wearing clouds on your face.

Question 5

What are the patches like?

Accepted Answer

The patches are in Army font style and are 2.5cm high, in uppercase letters. They are available in both black and white. Available letters are:
A,B,C,E,F,G,H,I,J,K,L,M,N,O,P,Q,R,S,T,V,W,Y,Z
If you want a patch in a letter that is not on this list, or a patch that is a number, we may be able to get it for you. Please send us an email. Additional patches above the 2 already included in the mask price, cost an additional £1 each.

Question 6

What colours do the masks come in?

Accepted Answer

The masks will come in three different colours which is, white, grey and cyan blue. Each of these masks are in medium or M size which is more suitable for young people and adults.

Question 7

What temperature should I wash the mask at?

Accepted Answer

40 degrees C, also please do not tumble dry.

Question 8

Can I iron on the patches myself?

Accepted Answer

Yes, it is very easy to do this.You can place your letter patches where ever you want on your mask, e.g. on top left or right or on bottom left or right of the mask.
 
step1: Place the letters down on your mask (which should be on a hard flat surface ie. table) in the order you require.Letters are mirrored so place them down so they read correctly when viewing the mask.
 
step 2 : Place a piece of white clean paper over the transfers ensuring that your transfers do not move whilst ironing.
 
step 3 : Do not Use Steam - All materials are different, and therefore we advise to set your iron at a low temperature first - then follow the rest of the instructions. If the transfers have not stuck, increase the temperature slightly and repeat until the transfers have stuck correctly - do not exceed the cotton 1 preset.
If the plastic carrier is melting your temperature is far too high - please turn down your iron.Press the iron firmly onto the transfers ensuring you do not move the iron.Do this for between 15-30 seconds.
 
step 4 : Remove the paper, and leave to cool for 5-10 seconds.Slowly peel back the plastic leaving the letters in place. If the letters begin to peel then re-iron for longer and use more pressure.
 
step 5 : Your transfer project is complete - Well done!
 
https://www.youtube.com/watch?v=TGmuNMNKkXA&t=18s if you like please watch this short clip about how to iron on transfers.

Grey Lizard

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